Frequently asked questions

 

Already work or want to work with Broomie? Read our FAQ for cleaners.

Customer FAQ

Hours of Operation

Our hours of operation are between 7:00 a.m. and 10:00 p.m. everyday of the week.

How do I book a service?

Go to the Book Us page and select the services you would like to book. Then fill out the required contact information. Submit your payment, and your cleaner will be scheduled for the day and time you requested.

How do I contact someone at Broomie?

Check out the Contact page and write an email on any questions you have and we will reply as soon as we can.

You can also reach Broomie by directly emailing us or replying to the emails you have received at info@broomie.ca.

Do I need to be home?

During the booking process you are asked whether or not you will be home to provide our cleaners with entry. We advise you to be there to make sure everything is going in order and to let the cleaner in.
If you are unable to be at home, provide instructions on where to find a key or how to get in during the booking process.

What’s the cancellation policy?

We aim to ensure both our cleaners and customers are happy. Cancellation made 24 hours or more in advance of the booking time will receive .a full refund. If you need to cancel your booking within less than 24 hours notice, please contact us at info@broomie.ca. You will be charged the full amount paid upon booking.

How do I cancel?

 

If you have to cancel, you can do it through clicking the link at the bottom of your booking confirmation email. If you don’t have the link, email us at info@broomie.ca.

Should I tip my cleaner?

Tipping is out of our discretion, but we do encourage it after the cleaner has finished their job. If you think they did a great job, the tipping amount is up to you!
We would also appreciate your feedback on how the cleaning went. You may receive a survey after you cleaning.

How do I become a cleaner?

To become a cleaner, go to http://broomie.ca/work-with-us/ to submit an application.